# How do shoppers start a chat?

While browsing your website, customers can start their journey by tapping the Virtual Shopping chat plug-in in the bottom right corner of the display.‌ Here's how it looks:

![](https://1168950293-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FFwhPijp4guLQWwGlSiDs%2Fuploads%2F8rRqAMfKaSJYKqFUuCwE%2F1.%20Shoppers%20connect%20with%20experts_white%20bg.gif?alt=media\&token=48fbd89f-5c77-42df-8c0f-d7dc2a298d4d)

From there, all they have to do is send a message to start a new chat and they will be connected to the nearest available store team member.

Once connected, they can send and receive messages and continue to shop on your website.
