# What if I lose connection while in a chat?

The App requires a Wifi or cellular connection to the internet to work. If you lose your WiFi connection your phone will automatically start using your cellular data if this is available. If you don't have access to cellular data for any reason, then you won't be able to continue chatting to your customer until the connection resumes.

Try moving to an area where you will receive a full strength and stable connection, and you'll automatically reconnect to the chat. You will still be live with the customer and carry on seamlessly.
