# Virtual Shopping FAQs and support

<figure><img src="/files/5XbZDhduWlf2w0Z5HPPA" alt=""><figcaption></figcaption></figure>

## Get answers to all your Virtual Shopping questions.

From questions about getting set up on the Store App to how to customize the look and feel of the shopper-facing Virtual Shopping experience, we've got you covered in out FAQs. ➡️

{% content-ref url="/pages/kyc8Jup12njMsaufMZT2" %}
[On-site Chat FAQs](/klarna-virtual-shopping-docs/faqs-and-support/faqs/on-site-chat-faqs.md)
{% endcontent-ref %}

{% content-ref url="/pages/OJxTB65Zxc07reQPm1Fj" %}
[Dashboard FAQs](/klarna-virtual-shopping-docs/faqs-and-support/faqs/dashboard-faqs.md)
{% endcontent-ref %}

{% content-ref url="/pages/cXtn5Kw0Vw9nwxIqlyzd" %}
[Store App FAQs](/klarna-virtual-shopping-docs/faqs-and-support/faqs/store-app-faqs.md)
{% endcontent-ref %}

## Get technical support.

We've put together troubleshooting guides looking at some of the most common issues you might face, in addition to advice on how to resolve these without the need for additional technical support. Check them out here:

{% content-ref url="/pages/0TgOknPQLchslu4gMljE" %}
[Troubleshooting guides](/klarna-virtual-shopping-docs/faqs-and-support/get-support/troubleshooting-guides.md)
{% endcontent-ref %}

If you need help from our Virtual Shopping technical support team, please first take a look at the information we'll need from you to investigate the issue quickly and efficiently:

{% content-ref url="/pages/ZRJWbm6s348AgaOuL88x" %}
[How to submit a ticket for Virtual Shopping technical support](/klarna-virtual-shopping-docs/faqs-and-support/get-support/how-to-submit-a-ticket-for-virtual-shopping-technical-support.md)
{% endcontent-ref %}

Once you've gathered all the information needed, here you'll find details on how to get in touch:

{% content-ref url="/pages/qqLVqVOtqHqfHXK9Vmcz" %}
[Contact Virtual Shopping support](/klarna-virtual-shopping-docs/faqs-and-support/get-support/contact-virtual-shopping-support.md)
{% endcontent-ref %}


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://virtual-shopping.gitbook.io/klarna-virtual-shopping-docs/faqs-and-support/virtual-shopping-faqs-and-support.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.