How do I/can I block shoppers from being able to video call me?

You have complete control over when you want to accept shopper video calls. There are two ways of managing your availability:

  1. You can set your permanent availability from your profile page. Toggle the “allow incoming calls” button on and off. When it’s on, shoppers will be able to video call you.

  2. While in chats you can also set temporary availability settings that will last for the remainder of your logged-in session.

When it’s off, you will receive an in chat notification that a shopper has requested to video call you, and you can then initiate a call.

NextHow should I manage a high volume of video call requests?

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