> For the complete documentation index, see [llms.txt](https://virtual-shopping.gitbook.io/hero-supported-launch-guide/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://virtual-shopping.gitbook.io/hero-supported-launch-guide/step-4.-testing-the-experience.md).

# Test the Experience

## Ensuring everything works as expected :test\_tube: 

Before you begin testing the implementation, ensure the below are set up and complete:

* Product Feed indexed
* Virtual Shopping Tag implemented
* Shopper Events implemented
* Settings configured

To test the implementation you can easily load our [Inspector Tool](https://supporthub.virtual-shopping.klarna.com/inspector-tool.html). This will highlight any issues you may have and support troubleshooting. To learn more about Inspector Tool, please see further information [here](https://docs.virtual-shopping.klarna.com/test-hero/inspector-tool).

To test the full experience, follow our [testing guide here](https://docs.usehero.com/test-hero/overview). First, here are some key guiding principles to follow:

## **Creating users**

### **Dashboard users**

* Users **can** use the same email address for a Dashboard, and product expert account for the Store app.
* Users **cannot** create two Dashboard accounts or have two Experts with the same email address.
* **New Dashboard accounts can only be created by the Virtual Shopping team.** These users will be notified once their accounts have been created for them to set their password and log in.
* If you have multiple regions across the globe, Klarna has 2 different logins for data privacy reasons. Please follow:
  * US merchants: <https://eu-secure.virtual-shopping.klarna.com/>
  * EU merchants: <https://us-secure.virtual-shopping.klarna.com/>
* **Dashboard users can set a new password using the code sent to their email.** It is important for Dashboard users, to use **a real and accessible email address** as this is the only way the Dashboard users will be able to change their password in the future.

### &#x20;Store **App users**

* Expert accounts are created directly within the store app
* Experts will require an invite code which is included with your welcome pack. Please get in touch with us if you are unable to locate it.
* Once an expert has entered their invite code, they will be able to create their account using an email address and password.
* Experts will then need to be approved in Dashboard by a team member with Manage Team permissions

{% hint style="warning" %}
Please note if you plan to create an account for staging, **do not** use the email address you plan to use for the live instance as we can only support 1 email address across Staging & Production.
{% endhint %}