Schedule Launch & SLA Times

Getting ready to go live 🗓️

Once you have decided when you would like to go operationally live, please send us an email and we will arrange for your chosen Manage Display settings to come into effect at your chosen time.

Pre-Launch Virtual Shopping Support SLA Times

To request support from the Virtual Shopping team, fill in this form.

Support Activity	Number Available	SLA Time
First line technical question email response	Unlimited	Within 1 business day (GMT / BST)
Grant new user access to Settings	1 per region (more can be added post launch)	Within 2 business day (GMT / BST)
Add additional Store Locations or users (with basic access) to Dashboard	Unlimited	Within 2 business day (GMT / BST)
Troubleshooting call with a Virtual Shopping technician on implementation	3 screen share sessions	Within 3 business days (GMT/BST)
Pre-Launch Verification Test	1 test 2 re-tests	Within 4 business days (GMT/BST)
Product Feed Indexing	1 review session 1 indexing session 1 amendment session	Within 4 business days (GMT/BST)