Virtual Shopping | Launch Guide
  • Launching Virtual Shopping
  • Share Key Information
  • Implementation Dependencies
    • Implement Tag and Tracking
    • Share Product Feed
    • Staging Site Access
  • Configure Settings
  • Test the Experience
  • Promote to Production
  • Run Final Checks
  • Schedule Launch & SLA Times
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  • Getting ready to go live
  • Pre-Launch Virtual Shopping Support SLA Times

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Schedule Launch & SLA Times

PreviousRun Final Checks

Last updated 1 year ago

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Getting ready to go live

Once you have decided when you would like to go operationally live, please and we will arrange for your chosen Manage Display settings to come into effect at your chosen time.

Pre-Launch Virtual Shopping Support SLA Times

To request support from the Virtual Shopping team, fill in .

Support Activity

Number Available

SLA Time

First line technical question email response

Unlimited

Within 1 business day (GMT / BST)

Grant new user access to Settings

1 per region (more can be added post launch)

Within 2 business day (GMT / BST)

Add additional Store Locations or users (with basic access) to Dashboard

Unlimited

Within 2 business day (GMT / BST)

Troubleshooting call with a Virtual Shopping technician on implementation

3 screen share sessions

Within 3 business days (GMT/BST)

Pre-Launch Verification Test

1 test

2 re-tests

Within 4 business days (GMT/BST)

Product Feed Indexing

1 review session

1 indexing session

1 amendment session

Within 4 business days (GMT/BST)

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