Schedule Launch & SLA Times
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Once you have decided when you would like to go operationally live, please send us an email and we will arrange for your chosen Manage Display settings to come into effect at your chosen time.
To request support from the Virtual Shopping team, fill in this form.
Support Activity
Number Available
SLA Time
First line technical question email response
Unlimited
Within 1 business day (GMT / BST)
Grant new user access to Settings
1 per region (more can be added post launch)
Within 2 business day (GMT / BST)
Add additional Store Locations or users (with basic access) to Dashboard
Unlimited
Within 2 business day (GMT / BST)
Troubleshooting call with a Virtual Shopping technician on implementation
3 screen share sessions
Within 3 business days (GMT/BST)
Pre-Launch Verification Test
1 test
2 re-tests
Within 4 business days (GMT/BST)
Product Feed Indexing
1 review session
1 indexing session
1 amendment session
Within 4 business days (GMT/BST)