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FAQs and support
FAQs and support
  • Virtual Shopping FAQs and support
  • FAQs
    • On-site Chat FAQs
    • Dashboard FAQs
    • Store App FAQs
  • Get support
    • Contact Virtual Shopping support
    • How to submit a ticket for Virtual Shopping technical support
    • Virtual Shopping Dashboard self-service configs
    • Troubleshooting guides
      • Store App issues
      • Dashboard issues
      • Sales tracking issues
      • General issues
    • Deactivating Virtual Shopping
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  • Get answers to all your Virtual Shopping questions.
  • Get technical support.

Virtual Shopping FAQs and support

NextOn-site Chat FAQs

Last updated 1 year ago

Get answers to all your Virtual Shopping questions.

From questions about getting set up on the Store App to how to customize the look and feel of the shopper-facing Virtual Shopping experience, we've got you covered in out FAQs. ➡️

Get technical support.

We've put together troubleshooting guides looking at some of the most common issues you might face, in addition to advice on how to resolve these without the need for additional technical support. Check them out here:

If you need help from our Virtual Shopping technical support team, please first take a look at the information we'll need from you to investigate the issue quickly and efficiently:

Once you've gathered all the information needed, here you'll find details on how to get in touch:

On-site Chat FAQs
Dashboard FAQs
Store App FAQs
Troubleshooting guides
How to submit a ticket for Virtual Shopping technical support
Contact Virtual Shopping support