Virtual Shopping FAQs and support

Get answers to all your Virtual Shopping questions.

From questions about getting set up on the Store App to how to customize the look and feel of the shopper-facing Virtual Shopping experience, we've got you covered in out FAQs. ➡️

On-site Chat FAQsDashboard FAQsStore App FAQs

Get technical support.

We've put together troubleshooting guides looking at some of the most common issues you might face, in addition to advice on how to resolve these without the need for additional technical support. Check them out here:

Troubleshooting guides

If you need help from our Virtual Shopping technical support team, please first take a look at the information we'll need from you to investigate the issue quickly and efficiently:

How to submit a ticket for Virtual Shopping technical support

Once you've gathered all the information needed, here you'll find details on how to get in touch:

Contact Virtual Shopping support