Dashboard FAQs
Last updated
Last updated
Yes! After you install Virtual Shopping, you’ll be able to access the Virtual Shopping Dashboard in addition to the Virtual Shopping Dashboard directly in Shopify. Across both, you can customize the appearance and some of the text for On-site Chat as it appears on your website to get it looking and feeling on-brand.
No – the Shopify integration supports the Product View event and the Purchase event. Additional events are not supported for Shopify.
The Dashboard will be your best friend! Here, you’ll have access to analytics and metrics tracking Virtual Shopping sales, chats, feedback from shoppers, and more – in addition to options to manage and customize the experience and your teams’ access.
In Dashboard, you can set the current number of chats that your team can be active in at any one time. By default when you launch, the maximum will be set at 3, which we found to be the sweet spot for most merchants when testing simultaneous chat functionality, however, you can set this number between 1 and 20. Experts can benefit from increased chat coverage, though ideally without it becoming stressful.
At launch, the default is 3, meaning that your experts will be able to be in up to 3 active chats at any one time. You can change this at any time.
The maximum number of chats is a limit and does not mean that experts will need to be in this many chats at all times. For example, if the maximum is set at 5, but the expert is currently in 2 active chats that require a lot of focus and time, they don’t need to accept further incoming chat requests. They can simply set themselves as unavailable to stop receiving further requests and go available only when they’re ready for more.
This will depend on several factors including demand for chats, the size of your team, and how busy it gets on your shop floor if you have stores. During testing, we found the sweet spot to be around 3-5 chats, but we recommend reviewing this with your team and experimenting to find what’s best for you.
In Dashboard, go to the Virtual Shopping Store App settings section. Here, you’ll be able to set the maximum to between 1 and 20.
Public name is the name your shoppers will see for your store. Store name (or “internal name”) is the name your team will see when looking at store details in the Store App.
Any changes you make to Store Settings in the Dashboard should be live in the Store App and/or On-site Chat within 5 minutes.
From the right-hand side of the Manage Team section of your Dashboard you will see a bell icon. Click the bell icon to display a ‘Manage Notifications’ modal window. From this window, you can search for Dashboard users with Manage Team access to sign them up for email notifications.
Once signed up for email notifications you will receive one email every 48 hours if there are pending product experts that require approval for the Virtual Shopping Store App. If there are no product experts pending approval, no email notifications will be sent.
Email notifications will be sent at 10:00 UTC.
Email notifications will indicate how many product experts are pending approval. A link from the email received will take the user straight to the ‘Manage Team’ section of the Dashboard so any product experts can be approved to use the Virtual Shopping Store App.
You can click on the unsubscribe link from any email notification you receive to stop receiving further email notifications.
No, if a Dashboard user’s account is deactivated, we automatically remove them from the subscription list for email notifications.
No, currently all email notifications will be sent at 10:00 UTC.
Check out the page "Integrate Product Feed" page in our Developer Docs linked at the top of this page.
If you’re sent an error report, we’ll include the following links to documentation covering different error types and how to resolve them: General Validation Errors and Field-specific Errors. You can also find this documentation in the Developer Docs.
These reports are intended to help merchants quickly resolve issues with Product Feeds and avoid resulting problems for product experts. If you would not like to receive reports, please let us know.These reports are intended to help merchants quickly resolve issues with Product Feeds and avoid resulting problems for product experts. If you would not like to receive reports, please let us know.
We’ll ask you to provide details for a contact person or persons who will be notified of errors via email during the set-up process. These may be technical team members who are best placed to quickly resolve any issues.We’ll ask you to provide details for a contact person or persons who will be notified of errors via email during the set-up process. These may be technical team members who are best placed to quickly resolve any issues.
