Shopify FAQs

Can we customize the look and feel of On-site Chat if we’ve installed Virtual Shopping through Shopify?

Yes! Once you've installed Virtual Shopping on Shopify, you'll be given access to the Virtual Shopping Dashboard. Here, you can track performance, manage your team, and customize the look and feel of On-site Chat, including color schemes, customized text and more.

Can we create additional tracking events through the Shopify plugin after installation?

No. The Shopify integration automatically supports the Product View Event and the Purchase Event, i.e. whenever a shopper looks at a product page Additional Events are not currently supported for Shopify.

How can we monitor performance?

You'll have access to both the Shopify App Dashboard and Virtual Shopping Dashboard. Here, you'll be able to see detailed analytics and metrics to track overall performance and team performance.

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FAQs and support