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Klarna Virtual Shopping Docs
Launch Virtual Shopping
Meet Virtual ShoppingGet startedLaunch Virtual ShoppingUsing the Store AppFAQs and supportBest practices
Launch Virtual Shopping
Meet Virtual ShoppingGet startedLaunch Virtual ShoppingUsing the Store AppFAQs and supportBest practices
  • Launch Virtual Shopping
    • Share key information
    • Implementation dependencies
      • Implement Tag and Tracking
      • Share Product Feed
      • Staging Site Access
    • Configure settings
    • Test the experience
    • Promote to production
    • Run final checks
    • Schedule launch and SLA times
  • Shopify launch
    • Get up and running
    • Access training and support
    • Shopify FAQs
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Shopify FAQs

PreviousAccess training and support

Last updated 1 year ago

Can we customize the look and feel of On-site Chat if we’ve installed Virtual Shopping through Shopify?

Yes! Once you've installed Virtual Shopping on Shopify, you'll be given access to the Virtual Shopping Dashboard. Here, you can track performance, manage your team, and customize the look and feel of On-site Chat, including color schemes, customized text and more.

Can we create additional tracking events through the Shopify plugin after installation?

No. The Shopify integration automatically supports the Product View Event and the Purchase Event, i.e. whenever a shopper looks at a product page Additional Events are not currently supported for Shopify.

How can we monitor performance?

You'll have access to both the Shopify App Dashboard and Virtual Shopping Dashboard. Here, you'll be able to see detailed analytics and metrics to track overall performance and team performance.

Have a different question? Check out our full FAQs below:

FAQs and support