Klarna Virtual Shopping Docs
Settings guideDeveloper docs
Using the Store App
Using the Store App
  • Get set up
    • Download the Store App
    • Set up your profile
    • Practice Chat
  • Messaging and calls
    • How do shoppers start a chat?
    • Going available
    • Incoming chats
    • Left messages
    • Messaging shoppers
    • Video and audio calling
    • Finishing a chat
    • Saved Replies
    • Inviting customers in-store
    • Transferring a chat
    • Ratings and feedback
  • Contacts
  • Products catalog
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  • Discover and share with Catalog
  • Share a product

Products catalog

PreviousContacts

Last updated 2 years ago

Discover and share with Catalog

When to use the Products Catalog

With Virtual Shopping, you can browse your online products at any time and even digitally serve in-store customers when an item is out of stock or they aren’t yet ready to buy.

First, let's look at how you keep track of your favorite items and any products you've previously shared.

Recently Shared

Your recently shared items are easily accessible from the main Catalog page, ensuring you can keep track of previous recommendations and share them again.

Favorites

You can add products you view in Catalog to your Favorites, making it easy to find them again and quickly share in online chats, with your Contacts or new customers you meet in-store. Just tap on the star on the top right corner of a product page.

Share a product

Choose your sharing method

Once you have added products to your selection, tap Share Selection. Next, you will need to choose whether to share with a new or existing contact or alternatively via a QR code.

Share with a new contact

If you choose to share with a new customer, you'll be asked to capture their details and add any message you would like to accompany your selection. Once you hit send and confirm their mobile number, your customer will receive the product link via SMS.

Tip: If your customer would like to stay in touch, you can also choose to add them to your Contacts, by tapping the 'Add to Contacts' toggle.

Share with an existing contact

If you choose to share with an existing contact, first you'll need to select them from your Contacts list and then write a message to send along with your selection. Once you press send, your customer will receive the product link via SMS.

Share QR Code

When you are serving an in-store customer and would like to share a product instantly, you can select 'Share QR Code' and allow your customer to scan the QR code using their mobile - instantly opening the product page on their device!