> For the complete documentation index, see [llms.txt](https://virtual-shopping.gitbook.io/virtual-shopping-faq-1/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://virtual-shopping.gitbook.io/virtual-shopping-faq-1/virtual-shopping-other-topics-faq/get-support/how-quickly-does-my-support-ticket-get-handled.md).

# How quickly does my support ticket get handled?

We aim to respond to all queries within 24 hours.

When contacting Klarna Virtual Shopping support, please also ensure you provide a clear description of any issues being encountered with any steps leading to any issues, supporting evidence, your retailer brand name and location, so we can advise and assist accordingly.