General issues
Last updated
Last updated
Here, we'll look at some other issues and fixes, including those related to On-site Chat, browsers and devices.
If you are experiencing an error with the On-site Chat, please ensure that you clear your browser cache, as this will ensure that On-site Chat is refreshed. Once your browser cache is cleared, check again to see if any identified issues persist.
If you are still experiencing issues after clearing your browsing data, please contact us at help.virtualshopping@klarna.com. Please visit the “Other Technical Support Scenarios” section HERE for guidance on the information the VS support team requires in order to investigate further.
Different browsers act a little differently, and there are different settings for phone-type browsers and desktop browsers. Have you tried a different browser? Please make sure you check these possibilities and communicate the exact issue so that we can be efficient in processing your request for assistance.
Is the issue you are experiencing through a browser on a phone device or a browser through a desktop device?
As a troubleshooting step, please confirm if the issue is encountered on a phone and/or a desktop device and specify which device you are using when you encounter the issue as some issues can be device specific.
Whenever you are experiencing an issue and the troubleshooting steps are not successful in resolving it, reach out to the support team and where possible, please capture the issue in the form of supporting images or videos along with confirming any troubleshooting steps taken to help the team understand the issue and triage your query more quickly.
If you are still experiencing issues with the Dashboard, please contact us at help.virtualshopping@klarna.com. Take a look at what information we'll need from you in addition to other guidance here:
