Klarna Virtual Shopping Docs
Settings guideDeveloper docs
Using the Store App
Using the Store App
  • Get set up
    • Download the Store App
    • Set up your profile
    • Practice Chat
  • Messaging and calls
    • How do shoppers start a chat?
    • Going available
    • Incoming chats
    • Left messages
    • Messaging shoppers
    • Video and audio calling
    • Finishing a chat
    • Saved Replies
    • Inviting customers in-store
    • Transferring a chat
    • Ratings and feedback
  • Contacts
  • Products catalog
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  1. Messaging and calls

Ratings and feedback

PreviousTransferring a chatNextContacts

Last updated 2 years ago

At the end of every conversation, shoppers have the opportunity to leave a rating out of 5 stars and select feedback.

You’ll be able to see your overall rating on the home screen of the Store App.