Klarna Virtual Shopping Docs
Settings guideDeveloper docs
Using the Store App
Using the Store App
  • Get set up
    • Download the Store App
    • Set up your profile
    • Practice Chat
  • Messaging and calls
    • How do shoppers start a chat?
    • Going available
    • Incoming chats
    • Left messages
    • Messaging shoppers
    • Video and audio calling
    • Finishing a chat
    • Saved Replies
    • Inviting customers in-store
    • Transferring a chat
    • Ratings and feedback
  • Contacts
  • Products catalog
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  1. Messaging and calls

Saved Replies

Saved Replies provides you with go-to answers to customer questions in just a few taps.

There are a number of message templates that range from helping you to support returns, letting a customer know when you need to step away for a moment, and more.

Tip: Using Saved Replies makes for a more efficient conversation and ensures you have answers to frequently asked questions.

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Last updated 2 years ago