Klarna Virtual Shopping Docs
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Meet Virtual Shopping
Meet Virtual Shopping
  • Welcome to Virtual Shopping!
  • What is Virtual Shopping?
    • The Virtual Shopping platforms
  • Virtual Shopping Glossary
    • Our platforms
    • The anatomy of On-site Chat
    • When On-site Chat displays
    • Starting a chat
    • How chats are routed
    • During a chat
    • Chat management
    • Expert performance
    • Contacts
    • Integrations
    • Virtual Shopping Dashboard
    • Other functions and features
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On this page
  • Our platforms
  • The anatomy of On-site Chat
  • When On-site Chat displays
  • Starting a chat
  • How chats are routed
  • During a chat
  • Chat management
  • Expert performance
  • Contacts
  • Integrations
  • Virtual Shopping Dashboard
  • Other functions and features

Virtual Shopping Glossary

Your guide to speaking fluent Virtual Shopping…

PreviousThe Virtual Shopping platformsNextOur platforms

Last updated 1 year ago

Whether you're new to Virtual Shopping or want to find the right words to describe a feature or functionality to your team, it's all here in our glossary.

Along with brief definitions, we've included some details about how each works and impact the overall Virtual Shopping experience.

Our platforms
The anatomy of On-site Chat
When On-site Chat displays
Starting a chat
How chats are routed
During a chat
Chat management
Expert performance
Contacts
Integrations
Virtual Shopping Dashboard
Other functions and features