Klarna Virtual Shopping Docs
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Meet Virtual Shopping
Meet Virtual Shopping
  • Welcome to Virtual Shopping!
  • What is Virtual Shopping?
    • The Virtual Shopping platforms
  • Virtual Shopping Glossary
    • Our platforms
    • The anatomy of On-site Chat
    • When On-site Chat displays
    • Starting a chat
    • How chats are routed
    • During a chat
    • Chat management
    • Expert performance
    • Contacts
    • Integrations
    • Virtual Shopping Dashboard
    • Other functions and features
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  1. Virtual Shopping Glossary

Other functions and features

Automatic PII Cleansing

PII stands for Personally Identifiable Information, i.e. any data that could identify a shopper. This optional functionality allows for shopper PII to be cleansed after a set period.

💭 How it’s used.

Merchants can add a layer of security for their shoppers, which depending on location, may be a legal requirement.

⚙️ How it works.

Shopper PII will be automatically cleared or anonymized after a set period. After this time, historical performance and transaction data are retained but are no longer linked to a specifically identifiable shopper.

🔧 Configuration

This period can be configured, i.e. 60 days.

PreviousVirtual Shopping Dashboard

Last updated 2 years ago