Our top 3 Virtual Shopping lIfe hacks…

1. Three and freeze ❄️

Send 3 messages and wait for the customer to respond before then continuing the conversation to avoid overwhelming them with too many messages. Use photos, videos, and product cards to make suggestions, asking the shopper’s thoughts on what they are being offered throughout the conversation.

1. Emotionally switched on 😇

Make the conversation personable, comfortable, and fun. Let your personality shine! Make the customer feel that they are talking to a real-life Product Expert.

Pro tip: Using the “Saved Replies” feature, you are able to create and customize a personalized template. Adding your personalized touch makes the conversation more human!

1. The power of recommendations ⚡️

Recommend products based on what customers are looking for or inquiring about. Highlight the newest collections and best sellers to intrigue the customer.

Pro tip: Follow up your recommendations with photos and videos, especially if you have an item available in store. The more details you provide with a product the higher the chances are of making a sale.