Our platforms

On-site Chat

(JavaScript plugin)

The plugin sits on the merchant's website. It loads the virtual shopping experience as an iFrame and provides ways of tracking shopper behavior.

💭 How it’s used.

Merchants use On-site Chat to allow online shoppers to chat directly with their teams while browsing. This increases the likelihood of customers checking out by giving them more confidence in their purchase and increases basket value.

Experts connect with Shoppers who request a chat through the Store App. Depending on the settings, shoppers may be able to request video calls with experts through the On-site Chat interface.

Shoppers use On-site Chat to talk directly with experts while shopping online, giving them the opportunity to ask questions, get recommendations, arrange to come into the store, and more.

👀 Functionality at a glance.

You can configure the following aspects of the On-site Chat experience:

• The languages in which On-site Chat can be displayed.

• The appearance of On-site Chat on your website.

• On which pages On-site Chat is displayed.

• Settings to allow shoppers to send media and request video calls.

• Links to your Privacy Policy and Terms and Conditions.

Store App

(Swift / Kotlin mobile app)

A mobile app for iOS and Android used by experts to chat and keep in touch with shoppers.

💭 How it’s used.

Experts use the Store App to accept incoming chat requests from online shoppers through the On-site Chat plugin, assist them with product questions, send recommendations, video chat, and keep in touch after the chat has ended for future recommendations and relationship building. This allows experts to engage with shoppers online they would normally not have contact with and, depending on the merchant, receive a commission for their sales.

👀 Functionality at a glance.

The Store App allows merchant teams to:

🥇 Bring the best of in-store online and create experiences that convert. Reach shoppers wherever they are, whether shopping online from the office or from the couch. Help them out when they need it, give them personalized advice, and boost your sales.

💬 Share expert recommendations via Messaging and Video Chat. Go available to accept incoming requests from online shoppers, and chat via text or video. Show off how the products really look, and see what they've been looking at to tailor your recommendations.

🛒 Give shoppers the confidence to checkout. Answer questions, show shoppers what they're interested in before they buy, and find other products they'll love. That's how you'll give shoppers the confidence to make the purchase.

👥 Keep in touch with shoppers. Invite them to join your exclusive Contacts. Keep the conversation going, and send them updates, and more recommendations. Set reminders to make it easy to know when it's time to follow up.