Setting up your store team for success

While most of the heavy lifting training falls on product experts, nothing can get done without the Managers who have the task of scheduling, monitoring performance, and motivating the experts.

Onboarding and engagement.

Make Virtual Shopping business as usual. Identify a dedicated team of top-performing product experts and roster based on resource level, foot traffic for physical stores, peak hours, and site traffic.

Performance management.

Maintain and enhance store results. Regularly check performance using your Virtual Shopping dashboard to see data, real-time analytics, and chat transcripts.

Motivation.

Recognize your team’s success. Include VS in existing goals, recurring incentives, and share ongoing success stories.

Let’s look at some top tips and recommendations to help your team get the most out of Virtual Shopping…

Team setup and rhythm.

Each brand is different; many brands have scheduled hours for their product experts, while others allow product experts to make their own schedule, and go available when they have free time in-between in-store shoppers.

Either way, setting experts up for success each day, is crucial in keeping them focused on store goals. Using the daily floor planner to ensure that experts are scheduled to be available on the Store App, will allow stores to consistently connect with customers, without distraction from additional shopfloor tasking or zoning.