Get HQ ready.

Set up stores, devices, commission, data sharing, and clienteling.

One of the keys to success with Virtual Shopping is stakeholder alignment. It may be necessary to consider changes such as:

• Having some of your team be dedicated to Virtual Shopping.

• Getting new devices for the team.

• Introducing Virtual Shopping into sales goals.

• Adding commission as an extra motivational boost.

• Considering a new clienteling solution.

Changes can be hard – the first 90 days are key for initial adoption. Consider introducing Virtual Shopping first in stores with a higher level of adaptability, e.g. with a general manager in place, less than x in sales, x% clienteling.

Before going live, you’ll need to decide:

• Which stores to go live with.

• Which experts to go live with.

• Which mobile devices experts will need.

• Whether or not to give commission for Virtual Shopping sales.

• Who in your team needs access to Dashboard.

• Which settings to use initially for the Store App.

What do we recommend?

💡 Add saved replies in your brand’s voice to empower your experts, including answers to common questions from shoppers.

💡 Think about who should be responsible for managing Store App account approvals, setting opening hours, and chat settings from the Virtual Shopping Dashboard.

💡Decide whether your team will access the Store App on personal or company devices, in-store or remotely.

💡Roster your teams based on peak hours.

💡 Include sales made as a result of Virtual Shopping interactions in existing sales goals to motivate your team and encourage adoption.

💡Be transparent and communicate how Virtual Shopping fits your specific brand.

💡 Set up internal planning and alignment sessions to review Virtual Shopping metrics, and identify what’s working well and where improvement is needed. This will be especially important in the early stages to get the most ROI.