Get operationally ready for Virtual Shopping

Define your key goals for Virtual Shopping

Here are some examples of objectives and KPIs that Virtual Shopping can impact:

• Generate leads.

• Drive in-store traffic.

• Increase web traffic and chat volume.

• Enhance your customer experience.

• Reduce returns.

• Increase omnichannel sales.

• Improve customer satisfaction and overall feedback.

• Increase e-commerce conversion.

• Increase average order value (AOV).

• Empower your team of product experts.

Review Virtual Shopping use cases and choose your launch strategy.

When setting out an operational launch strategy with Virtual Shopping, it’s essential to take into account your KPIs, business model, and other evolving industry trends. This will influence the type of launch and give you an idea of how best to get your teams ready.

To give you a brief overview of the types of launches we typically offer:

Managed Launch: You’ll have a dedicated Klarna launch team working alongside you throughout the whole launch process.

Supported Launch: You’ll maintain complete control over the timeline and integration of Virtual Shopping without a dedicated Klarna launch team. This can be completed in as few as 4 days.

Shopify Launch: For smaller Shopify merchants (not available for headless Shopify merchants) with 100k site visits or less per month. A lightweight, self-serve integration without a dedicated launch team.

Throughout the launch process, your dedicated success manager will be on hand to support you and help ensure you reach your full potential with Virtual Shopping!

Next, we'll look at what you'll need to prepare when it comes to different teams in your company.