Take a tour of the Store App
Last updated
Last updated
First things first, you’ll need to set up your profile so that online shoppers know who they’re chatting with.
Once you’ve been guided through the setup process, you’ll be taken through the main features of the Store App, including video calling, product sharing, and contacts (no spoilers here).
We’ll then give you a chance to take part in a practice chat. This gives you a chance to get familiar with the interface in which you’ll be messaging with online shoppers before you dive in for real. You’ll be able to repeat this demo chat at any time from the main app menu in case you need a refresher.
Let’s take a look at the different parts of the Store App…
This is what you’ll see whenever you open the Store App. It’s your mission control, so let’s break it down:
A – Your average star rating. At the end of every chat, shoppers are able to rate their experience with you out of five. This will give you a rough idea of how you’re doing at a glance.
B – Your current availability status. If you’ve available and ready to chat with online customers (and give them your full attention!), tap this button to go available. You’ll start receiving incoming chat requests. Then, when you’re no longer available, tap again to set yourself as unavailable.
C – Tapping the three dot icon opens a menu where you can access other parts of the Store App. Here, you can repeat the practice chat, access support in case of issues, and edit your account details.
D – Get a quick overview of your progress with Virtual Shopping. You can also see your numbers for previous months.
E – Here you’ll see the latest news, training tips and important updates surrounding Virtual Shopping.
From Store App home, if you tap on the three dots in the top right corner, you’ll open your menu. Here’s what you’ll find under this menu:
A – Your profile. Change your profile picture and edit your personal details. Remember – any shoppers you chat with will see your picture. It helps the experience feel more personal and reassures them that they’re talking to you, a real human! We recommend choosing a professional and clear headshot for this reason.
B – Practice Chat. When you first get your account in the Store App set up, you’ll have a chance to complete the practice chat to get familiar with the chat interface. If you ever want to try it out again, you can do so from here so that you feel confident.
C – FAQs. If you have a question, you may be able to find an answer quickly here, in addition to tips on Virtual Shopping best practices and details on resolving any technical issues you face.
D – Get Support. Of course, if you can’t find the answer you’re looking for or otherwise need support, this is where you can come to get in touch with our Customer Support team, e.g. for any issues with your account or the app.
E – Sign Out. Finally, this is where you can securely sign out of your account.
Next to the menu on Store App home, you’ll see the archive icon. Here, you can see all of your past completed Virtual Shopping chats.
With the different views, you can see an overview of all your chats, chats that resulted in a sale, and your highest-rated conversations.
