Onboarding your teams
Last updated
Last updated
The Store App is available on both Android and iOS devices.
Please use the following links to go to the correct App Store or Play Store page to download the Store App directly. This is so that you and your team download the correct app from the Klarna family of apps.
After downloading the app, each member of your team will need to enter your retailer’s unique 7-digit invitation code.
You'll find this code by logging onto the Virtual Shopping Dashboard, and going to Settings followed by Accounts overview.
Tip: Using Virtual Shopping for Shopify? Find your retailer code on the main page of your Virtual Shopping dashboard on Shopify.
Once they've created their individual profiles, your team will be taken through an introduction to Virtual Shopping and a practice chat. Here, they'll get a chance to demo going available, accepting a chat, and using all Virtual Shopping messaging features. You can find out more about these steps in the Using the Store App section.
Tip: Still need to brush up? Your team can always return for another Practice Chat via the side menu on the home screen.
We recommend that you sit with your team when they are having their first chat with a customer to give them confidence and support. This is essential to help your team get comfortable with going available and accepting chats on a regular basis.
Tip: You can make sure your teams go available regularly by ensuring Hero is part of their daily routine. For example, setting Virtual Shopping-related KPIs and including them on your floor plan are great ways to do this.
When your business starts using Virtual Shopping, you'll be given access to the Dashboard. Here, you can track team performance metrics, like availability, sales, and star ratings. In addition, you can export the chats of individual team members. By reading through these with your team, you can coach them on how to deliver the best experience on Virtual Shopping.
