Get Store Teams ready.

Setting up a Store App profile, training, and best practice.

Creating a shopper-facing profile

After downloading the Store App, product experts will need to enter a 7-digit code unique to your retailer. You can find this to share with your team by logging onto the Virtual Shopping Dashboard and going to Settings, followed by Accounts overview.

They’ll then need to enter their profile details, including a display picture so that shoppers can see whom they are chatting with. Following this, they’ll be guided through training in-app while they wait for their account to be approved so that they can start claiming chats.

Training

Experts are given the option between live training, quick in-app guides, or detailed “how to” guides depending on their preference and learning style to become Store App professionals in no time! Getting started with Virtual Shopping also serves as the perfect time to refresh the team on your brand standards throughout the sales journey.

Best Practice

During chats with shoppers, experts can use saved replies, which you can add and edit in the Dashboard. They should also consider any personalized saved replies they may wish to use in their own chats, for example, a personalized intro about how they can help.

Additionally, they should be familiar with chatting with the appropriate tone of voice, which questions to ask, and the full range of features at their disposal in the Store App.

Day-to-day Virtual Shopping

Experts should never jeopardize the in-store experience. That’s why we emphasize that they should only go available when they are actually able to give their full attention to the Store App in a way that is not distracting to in-store shoppers.

Work devices, a dedicated Virtual Shopping seating area or section of the shop floor may help with this.