Get Store Managers ready.

Scheduling, performance management, motivating staff.

While product experts will need some training to familiarize themselves with the Store App to connect with shoppers directly, managers need to take care of scheduling, monitoring their teams’ performance, and keeping their teams motivated.

Before going live, managers will need to:

• Decide on scheduling and consider rostering experts based on the busiest times.

• Undertake training to become familiar with Dashboard.

• Monitor performance for their team, including shopper ratings and feedback.

• Plan how to manage and balance in-store sales with Virtual Shopping sales.

What do we recommend?

💡 Encourage managers to think about incorporating Virtual Shopping into their teams’ daily huddles and routines, including their break schedule.

💡 Ask managers to also consider how Virtual Shopping fits into their physical space, for example, if there’s a specific area where experts should message online shoppers.

💡 Ask managers to train experts on Virtual Shopping best practices, including keeping availability up-to-date in the Store App to avoid missing any chats.

💡 Implement a specific POS code ahead of time to track any sales from Virtual Shopping that may be completed in-store.