Why Virtual Shopping?
Last updated
Last updated
Klarna Virtual Shopping allows your teams to connect with online customers the same way they do with shoppers in-store. They can offer advice, make product recommendations, and generate sales.
Tip: For retailers using Virtual Shopping for Shopify, Virtual Shopping will only appear when your team is available.
According to new findings from Klarna's Shopping Pulse Report, shoppers’ preferences for online shopping continue to increase despite restrictions lifting in physical stores worldwide. Yet overall consumers still favor shopping in physical stores because of the social interaction and level of customer service they offer.
Unlike shopping in-store, the online experience does not allow consumers to see a product up close, touch, or try on items, making it hard to tell if products are true to size, fit, or color.
According to the Pulse Report, Consumers today are looking for the same level of assistance when shopping online, with over three-quarters (78%) of US shoppers believing that online retailers need to invest in new technology to create more personalized services (45%) and product recommendations (40%).
As a Virtual Shopping Manager, your role is to coach your team on this new service and ensure they are providing the best possible customer experience.
In this section, you'll learn about how to coach your teams on Virtual Shopping, monitor performance, deal with different situations, and learn some best practices.
