I can't reset my password?

When attempting to reset your password, please ensure you are using the correct registered email address which is used as the username on your account. After entering the correct email address on the login screen, on the following “Enter your password” screen simply tap the “Forgot your password” option and follow the steps provided.

When beginning this process, an email with a 5-digit verification code will be sent to your registered email address, which will let you reset your password. If you have forgotten the email address used to register on the account or while completing the password reset process, the verification email does not arrive to your registered email address, please contact Klarna Virtual Shopping support confirming the email address used as well as any supporting evidence highlighting any errors that may have also occurred when trying to complete the steps of this password reset process.