How are sales tracked?

You will be attributed with a sale for any items your customer purchases after your chat that are within the attribution window configured by your retailer, this will be a window of one or more days.

The last team member to serve a customer is attributed with the sale, even if the customer spoke to multiple team members on the same day. When available you can see what your attribution window is in the live panel on the home screen, or you can ask your manager.