> For the complete documentation index, see [llms.txt](https://virtual-shopping.gitbook.io/virtual-shopping-faq-1/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://virtual-shopping.gitbook.io/virtual-shopping-faq-1/virtual-shopping-faq/catalog/i-am-unable-to-locate-items-in-my-products.md).

# I am unable to locate items in my Products?

Within the product search you'll be able to search by item name, category or keyword If you can't find a specific product, it may be categorized differently online to how you'd expect, try searching by different terms or looking in other categories. If enabled you can try scanning the barcode to find the item, look for the icon in the search bar (this is not active for all Store App users).

If you are unable to locate the product following these steps, please contact our Klarna Virtual Shopping support team with details of any items are you unable to locate, including the SKU or product description so we can investigate further.


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