I assisted a customer and the sale hasn't recorded on my account?

If the shopper mentioned that they completed their order, and you are unable to see any purchases tracked in your archive or performance stats, it is very likely that the customer made the sale on a separate device or browser than they were chatting on. Unfortunately when this happens, there is no way to then track and attribute the sale.

If you have supporting evidence the sale was completed on the same device and browser that the shopper chatted to you on but the sale is not reflected on your account please contact the Klarna Virtual Shopping support team and provide any supporting evidence along with the following details, so we can investigate further.

1. Merchant brand name

2. Your Name

3. Customer Name

4. Order/Item Description

5. Order Sales Value

6. Item ordered

7. Order ID Number

8. Order Date

9. Order time