Left Message expired URL

Setting where to send shoppers if their lead query expires 🔗

If a team member does not respond to a lead message within 48 hours, the message will expire. In this case, the shopper will receive a message explaining that their chat has expired with a link to direct them as to what to do next. You can input the URL for directing shoppers when they receive this expiration message.

We recommend you enter your homepage as the Left Message Expired URL as this is usually the most relevant place to send a shopper at this point, regardless of the nature of their lead query.