Settings Guide
  • Configure the Virtual Shopping experience in Dashboard
  • On-site chat
    • On-site Chat overview
    • Supported languages
    • Custom theme
    • Photo and video sending
    • Privacy policy URL
    • Terms and conditions URL
    • Customer service URL
    • Customize text
    • Manage where On-site Chat displays
  • Store App
    • Store App overview
    • Employee ID
    • Saved Replies
    • Simultaneous Chat
      • How Simultaneous Chat works
      • Frequently asked questions
  • Management Tools
    • Manage Stores Index
  • Account
    • Account overview
    • Product Feed
    • Currency
    • Time zone
    • Contacts
    • Team availability
    • Out of operating hours
    • Left Message SMS sender ID
    • Left Message expired URL
    • Department settings
    • Adding a new department
    • Zendesk integration
      • How shoppers start a Zendesk chat
      • User journey example
      • Activating your Zendesk integration
      • Added features overview
      • Frequently Asked Questions
    • Messenger Integration
      • How shoppers start chats
      • Activating your integration
      • Frequently asked questions
  • Notifications
    • Manage Team email notifications
    • How to set up Manage Team email notifications
    • Frequently asked questions
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  1. Account

Department settings

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Last updated 2 years ago

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Key information on your departments

Department Settings provides you with an overview of currently-enabled departments. This is where you can edit any details related to each department.

Department Settings provides you with an overview of the all the departments in your organization, and includes key information about each department, specifically:

  1. Department name

  2. Number of team members in each department

  3. Department ID

You can also edit the department's name to repurpose a department if you need to change how you structure teams on Virtual Shopping.

It is not possible to deactivate a department in these settings. If you need to do this, please contact Support or your Customer Success Manager.

You will need the department ID if you want to implement department filtering, .

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detailed in our technical implementation docs