Customize text
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In the Customize Text tab under the On-Site Chat Settings, you can customize the strings that appear in On-site Chat, including terms to describe your store teams, first messages, and links to customer service.
Here you can select whether to use all default text or add custom text to provide a more branded Virtual Shopping experience.
Once you have completed the retailer creation flow, On-site Chat will automatically begin using default text. This is the standard and recommended Virtual Shopping copy.
Custom text may not appear straight away in the On-site Chat plugin unless you clear your browser's cache.
Here is a full list of text that you can customize, along with character limits for each string:
Term
Custom Text
Example
Character Limit
Header - title (expanded)
header.title
Ask our in-store team
50
Header - body bold
header.introduction.askStrong
Message us
50
Header - body normal
header.introduction.askNormal
For advice, photos and videos from the store
150
Welcome message (available)
message.initial.starter.available.multiple and message.initial.starter.available.single
How can we help?
40
Welcome message (busy)
message.initial.starter.busy.multiple and message.initial.starter.busy.single
How can we help? Our team is busy in-store right now, but they'll get back to you if you leave a message
170
Welcome message (closed)
message.initial.starter.closed.multiple and message.initial.starter.closed.single
How can we help? The store is closed right now, but they'll get back to you if you leave a message
170
Customer Services link
linkText.customerService
Looking for customer services?
70
Once complete, you will need to save any new changes.
Any fields left blank will revert to the default copy.
It is not possible to add line breaks in your customized text, as this can break the layout of the On-site Chat.
It is also not possible to customize or change the font, size, color, weight, and style.
If you choose to customize the text, you will need to update the custom text for each language you have set the plugin to use. Settings will pull in the languages you enabled in . If no additional languages have been added, the default language will be English.
