Customer service URL

Redirecting shoppers to Customer Service 💁

In the Customize Text tab of On-site Chat Settings, you can set up a redirect link to your customer service, so that your store teams can focus on sales and shoppers can get help from the right person if they have a customer service query.

If you've chosen to customize the On-site Chat text, you'll be prompted to add a link to your customer service at the base of this page.

The customer service link consists of two text input fields, both of which you will need to fill in to set up a customer service redirect.

1. The URL where you would like customer service queries to be redirected.

2. The text that you would like to use to indicate to shoppers that this is where they go for customer service-based queries.

Shoppers who click on the link in On-site Chat will be automatically redirected in their browser so that they can speak to your support teams through your customer service solution.

We highly recommend you link to your customer services page and use on-brand copy. This will help ensure that your shoppers' queries are answered quickly and correctly by support while your product experts can focus on sales-related chats.