On-site Chat overview

Configuring On-site Chat 💬

From Chat Settings, you can change how shoppers experience the Virtual Shopping On-site Chat feature.

Check out each section for more details on the different aspects of On-site Chat that you can customize:

Supported languagesCustom themePhoto and video sendingPrivacy policy URLTerms and conditions URLCustomize text

You can go beyond how On-site Chat looks to shoppers and change the rules for when it is displayed, for example, if it's outside of your opening hours, or no one in your team is available on the Store App. Learn more about how to edit display settings here: