Settings Guide
  • Configure the Virtual Shopping experience in Dashboard
  • On-site chat
    • On-site Chat overview
    • Supported languages
    • Custom theme
    • Photo and video sending
    • Privacy policy URL
    • Terms and conditions URL
    • Customer service URL
    • Customize text
    • Manage where On-site Chat displays
  • Store App
    • Store App overview
    • Employee ID
    • Saved Replies
    • Simultaneous Chat
      • How Simultaneous Chat works
      • Frequently asked questions
  • Management Tools
    • Manage Stores Index
  • Account
    • Account overview
    • Product Feed
    • Currency
    • Time zone
    • Contacts
    • Team availability
    • Out of operating hours
    • Left Message SMS sender ID
    • Left Message expired URL
    • Department settings
    • Adding a new department
    • Zendesk integration
      • How shoppers start a Zendesk chat
      • User journey example
      • Activating your Zendesk integration
      • Added features overview
      • Frequently Asked Questions
    • Messenger Integration
      • How shoppers start chats
      • Activating your integration
      • Frequently asked questions
  • Notifications
    • Manage Team email notifications
    • How to set up Manage Team email notifications
    • Frequently asked questions
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  1. On-site chat

On-site Chat overview

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Last updated 2 years ago

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Configuring On-site Chat

From Chat Settings, you can change how shoppers experience the Virtual Shopping On-site Chat feature.

Check out each section for more details on the different aspects of On-site Chat that you can customize:

You can go beyond how On-site Chat looks to shoppers and change the rules for when it is displayed, for example, if it's outside of your opening hours, or no one in your team is available on the Store App. Learn more about how to edit display settings here:

Supported languages
Custom theme
Photo and video sending
Privacy policy URL
Terms and conditions URL
Customize text
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