Settings Guide
  • Configure the Virtual Shopping experience in Dashboard
  • On-site chat
    • On-site Chat overview
    • Supported languages
    • Custom theme
    • Photo and video sending
    • Privacy policy URL
    • Terms and conditions URL
    • Customer service URL
    • Customize text
    • Manage where On-site Chat displays
  • Store App
    • Store App overview
    • Employee ID
    • Saved Replies
    • Simultaneous Chat
      • How Simultaneous Chat works
      • Frequently asked questions
  • Management Tools
    • Manage Stores Index
  • Account
    • Account overview
    • Product Feed
    • Currency
    • Time zone
    • Contacts
    • Team availability
    • Out of operating hours
    • Left Message SMS sender ID
    • Left Message expired URL
    • Department settings
    • Adding a new department
    • Zendesk integration
      • How shoppers start a Zendesk chat
      • User journey example
      • Activating your Zendesk integration
      • Added features overview
      • Frequently Asked Questions
    • Messenger Integration
      • How shoppers start chats
      • Activating your integration
      • Frequently asked questions
  • Notifications
    • Manage Team email notifications
    • How to set up Manage Team email notifications
    • Frequently asked questions
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  1. Account

Zendesk integration

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Last updated 3 years ago

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One place for Virtual Shopping and Zendesk chats

Virtual Shopping integrates seamlessly with Zendesk Chat. By switching on this integration, your shoppers can chat directly with your Customer Service teams without needing to leave their Virtual Shopping online chat.

With this integration switched on, you can help shoppers get the support they need quickly, save your team time and streamline your website experience.

In this guide, you’ll learn:

To get started, jump straight in:

How shoppers can move from a Virtual Shopping chat to a Customer Service chat What the shopper experience looks and feels like Which Zendesk features are available to shoppers within the Virtual Shopping chat

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How shoppers start a Zendesk chat
User journey example
Activating your Zendesk integration
Added features overview
Frequently Asked Questions
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