Zendesk integration

One place for Virtual Shopping and Zendesk chats 🗣️

Virtual Shopping integrates seamlessly with Zendesk Chat. By switching on this integration, your shoppers can chat directly with your Customer Service teams without needing to leave their Virtual Shopping online chat.

With this integration switched on, you can help shoppers get the support they need quickly, save your team time and streamline your website experience.

In this guide, you’ll learn:

✅ How shoppers can move from a Virtual Shopping chat to a Customer Service chat ✅ What the shopper experience looks and feels like ✅ Which Zendesk features are available to shoppers within the Virtual Shopping chat

To get started, jump straight in:

How shoppers start a Zendesk chatUser journey exampleActivating your Zendesk integrationAdded features overviewFrequently Asked Questions