Manage where On-site Chat displays

What is "Manage Display"?

Manage Display is a feature within Dashboard that allows you and your team to easily configure where and when Virtual Shopping On-site Chat appears on your website. You can also see at-a-glance where Virtual Shopping is currently appearing in your website.

Within the Manage Display feature, you and your team have the option to use our “simple mode”, for team members of any technical ability to configure how Virtual Shopping appears, or “advanced mode”, for technical teams that want to apply more complex rules for how Virtual Shopping displays.

Advanced mode and simple mode for your display settings cannot be used together. Using simple mode will override your advanced mode settings, and vice versa.

Getting started configuring your display settings

During your launch you will be provided with a Google Sheet for you to add your preferred rules.

When first implementing On-site Chat, the Javascript code snippet must be added to every page of your website including the checkout confirmation page, apart from sensitive checkout pages which are optional. This is important so that chats can follow shoppers from page to page and sales are tracked correctly.

While Virtual Shopping can apply rules to 90,000 URLs via Advanced Mode, we do not recommend supplying long lists of URLs because this can impact how quickly the chat loads.

Please note without either any display rules in place, the On-site Chat icon will display everywhere on the website where the tag is deployed.

When will I need to use this feature?

You will need to use this feature any time you want to adjust on which pages the On-site Chat displays. This could be during the launch of a new product, when running tests on your home page, and more.

Learn more about Manage Display

Check out the following pages for in-depth details on how to use each of the different modes to manage where On-site Chat displays on your site:

Using Simple Mode

Using Advanced Mode