Settings Guide
  • Configure the Virtual Shopping experience in Dashboard
  • On-site chat
    • On-site Chat overview
    • Supported languages
    • Custom theme
    • Photo and video sending
    • Privacy policy URL
    • Terms and conditions URL
    • Customer service URL
    • Customize text
    • Manage where On-site Chat displays
  • Store App
    • Store App overview
    • Employee ID
    • Saved Replies
    • Simultaneous Chat
      • How Simultaneous Chat works
      • Frequently asked questions
  • Management Tools
    • Manage Stores Index
  • Account
    • Account overview
    • Product Feed
    • Currency
    • Time zone
    • Contacts
    • Team availability
    • Out of operating hours
    • Left Message SMS sender ID
    • Left Message expired URL
    • Department settings
    • Adding a new department
    • Zendesk integration
      • How shoppers start a Zendesk chat
      • User journey example
      • Activating your Zendesk integration
      • Added features overview
      • Frequently Asked Questions
    • Messenger Integration
      • How shoppers start chats
      • Activating your integration
      • Frequently asked questions
  • Notifications
    • Manage Team email notifications
    • How to set up Manage Team email notifications
    • Frequently asked questions
Powered by GitBook
On this page

Was this helpful?

  1. Account

Out of operating hours

PreviousTeam availabilityNextLeft Message SMS sender ID

Last updated 2 years ago

Was this helpful?

Setting Virtual Shopping to appear based on operating hours

Here you can set whether the On-site Chat plugin will always appear or only when your teams are online.

By allowing shoppers to leave a message at any time, the plugin will show when your teams are busy and when they are offline outside of operating hours.

This will apply even if you've selected to only show the plugin when your teams are available in the previous setting.

We recommend letting shoppers leave a message when your teams are busy or not working so that your shoppers always have a way to get in touch. If you need help working out the best setting for you, please speak with your Customer Success Manager.

🕗