Settings Guide
  • Configure the Virtual Shopping experience in Dashboard
  • On-site chat
    • On-site Chat overview
    • Supported languages
    • Custom theme
    • Photo and video sending
    • Privacy policy URL
    • Terms and conditions URL
    • Customer service URL
    • Customize text
    • Manage where On-site Chat displays
  • Store App
    • Store App overview
    • Employee ID
    • Saved Replies
    • Simultaneous Chat
      • How Simultaneous Chat works
      • Frequently asked questions
  • Management Tools
    • Manage Stores Index
  • Account
    • Account overview
    • Product Feed
    • Currency
    • Time zone
    • Contacts
    • Team availability
    • Out of operating hours
    • Left Message SMS sender ID
    • Left Message expired URL
    • Department settings
    • Adding a new department
    • Zendesk integration
      • How shoppers start a Zendesk chat
      • User journey example
      • Activating your Zendesk integration
      • Added features overview
      • Frequently Asked Questions
    • Messenger Integration
      • How shoppers start chats
      • Activating your integration
      • Frequently asked questions
  • Notifications
    • Manage Team email notifications
    • How to set up Manage Team email notifications
    • Frequently asked questions
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  1. On-site chat

Supported languages

PreviousOn-site Chat overviewNextCustom theme

Last updated 2 years ago

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Setting the right language

Language configuration lets you set the language that On-site Chat displays.

When a shopper lands on a webpage, they will see On-site Chat in the language in the preference hierarchy that the shopper has set for their web browser.

You can select any of our available languages to be available. Where a shopper's browser is in a language that you haven't selected or that otherwise isn't supported, they'll see Virtual Shopping in the default language, English.

For a consistent experience, we recommend adding supported languages to match the languages your store team members are likely to use in a chat.

Which languages are supported?

Currently, On-site Chat and the Store App are available in the following languages:

English, Danish, German, Spanish, Finnish, French, Italian, Japanese, Korean, Dutch, Norwegian, Polish, Portuguese, Swedish, Chinese (Traditional), and Chinese (Simplified).

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An example of On-site Chat in English and Japanese.