Supported languages

Setting the right language 🌎

An example of On-site Chat in English and Japanese.

Language configuration lets you set the language that On-site Chat displays.

When a shopper lands on a webpage, they will see On-site Chat in the language in the preference hierarchy that the shopper has set for their web browser.

You can select any of our available languages to be available. Where a shopper's browser is in a language that you haven't selected or that otherwise isn't supported, they'll see Virtual Shopping in the default language, English.

For a consistent experience, we recommend adding supported languages to match the languages your store team members are likely to use in a chat.

Which languages are supported?

Currently, On-site Chat and the Store App are available in the following languages:

English, Danish, German, Spanish, Finnish, French, Italian, Japanese, Korean, Dutch, Norwegian, Polish, Portuguese, Swedish, Chinese (Traditional), and Chinese (Simplified).