Settings Guide
  • Configure the Virtual Shopping experience in Dashboard
  • On-site chat
    • On-site Chat overview
    • Supported languages
    • Custom theme
    • Photo and video sending
    • Privacy policy URL
    • Terms and conditions URL
    • Customer service URL
    • Customize text
    • Manage where On-site Chat displays
  • Store App
    • Store App overview
    • Employee ID
    • Saved Replies
    • Simultaneous Chat
      • How Simultaneous Chat works
      • Frequently asked questions
  • Management Tools
    • Manage Stores Index
  • Account
    • Account overview
    • Product Feed
    • Currency
    • Time zone
    • Contacts
    • Team availability
    • Out of operating hours
    • Left Message SMS sender ID
    • Left Message expired URL
    • Department settings
    • Adding a new department
    • Zendesk integration
      • How shoppers start a Zendesk chat
      • User journey example
      • Activating your Zendesk integration
      • Added features overview
      • Frequently Asked Questions
    • Messenger Integration
      • How shoppers start chats
      • Activating your integration
      • Frequently asked questions
  • Notifications
    • Manage Team email notifications
    • How to set up Manage Team email notifications
    • Frequently asked questions
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  1. On-site chat

Photo and video sending

PreviousCustom themeNextPrivacy policy URL

Last updated 2 years ago

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Letting shoppers send photos and videos

The Photo & Video Sending setting lets you determine whether shoppers can send media files such as pictures and videos to store teams during a chat.

When this option is switched on, you'll need to also make sure photo sharing is switched on for the Store App on your team's devices.

During a chat, shoppers will often ask for context-specific advice. To share that context, shoppers may choose to send teams pictures or videos of other items in their wardrobe, a piece of furniture in their home, and much more. By switching this setting on, you can give shoppers the ability to send store teams photos or brief videos over the On-site Chat. If this setting is switched off, shoppers will not have this option.

Regardless of whether this is on or off, experts will always be able to send videos and photos from the Store App to the shopper. This setting only applies to shoppers sending media to experts.

In most cases, we recommend switching on photo and video sending, but this will not always be the best choice for you. To learn more about this setting, please contact your Customer Success Manager.

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