What do I do if the App freezes in a chat?

Firstly, please ensure you are running on the latest version on the Store App. Please download from the App or Play Store. on your iOS or Android device in order to ensure the most updated version of the application is being used. The Store App requires stable cellular or WIFI connection in order to work without encountering a degraded experience. Should your connection be weak, certain functions within the app may prove to be unresponsive.

If you feel that your connection is adequate, you are using the latest versions of the application and you're still encountering issues, make sure to take a screenshot as soon as possible to capture any error messaging that’s provided. Then, we recommend closing the app and restarting it which will usually resolve the issue.

Please contact the Klarna Virtual Shopping support team, with a detailed description of your experience, including any key dates and times the issues occur, as well as supporting evidence of the issues faced, highlighting the connection strength on your device, in order for the support team to assist further.