How Simultaneous Chat works
Service more shoppers simultaneously.
Last updated
Service more shoppers simultaneously.
Last updated
Simultaneous Chat unlocks the opportunity for product experts to service more shoppers simultaneously.
Better coverage and fewer missed chats mean opening the chance to service more customers and, ultimately drive more sales.
In a nutshell, this means: ✅ Fewer missed sales opportunities. ✅ Boosted product expert efficiency. ✅ Service more shoppers with fewer staff.
Simultaneous Chat is the new default chat experience for product experts, but you can change the maximum number of chats (3 is the default).
Just go to the Store App Settings section in the Dashboard.
