Settings Guide
  • Configure the Virtual Shopping experience in Dashboard
  • On-site chat
    • On-site Chat overview
    • Supported languages
    • Custom theme
    • Photo and video sending
    • Privacy policy URL
    • Terms and conditions URL
    • Customer service URL
    • Customize text
    • Manage where On-site Chat displays
  • Store App
    • Store App overview
    • Employee ID
    • Saved Replies
    • Simultaneous Chat
      • How Simultaneous Chat works
      • Frequently asked questions
  • Management Tools
    • Manage Stores Index
  • Account
    • Account overview
    • Product Feed
    • Currency
    • Time zone
    • Contacts
    • Team availability
    • Out of operating hours
    • Left Message SMS sender ID
    • Left Message expired URL
    • Department settings
    • Adding a new department
    • Zendesk integration
      • How shoppers start a Zendesk chat
      • User journey example
      • Activating your Zendesk integration
      • Added features overview
      • Frequently Asked Questions
    • Messenger Integration
      • How shoppers start chats
      • Activating your integration
      • Frequently asked questions
  • Notifications
    • Manage Team email notifications
    • How to set up Manage Team email notifications
    • Frequently asked questions
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  1. Notifications

Manage Team email notifications

Be informed when product experts register in the Store App.

PreviousNotificationsNextHow to set up Manage Team email notifications

Last updated 2 years ago

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The Manage Team email notifications feature informs merchant teams when their product experts register in the Virtual Shopping Store App, allowing them to start serving customer chats quicker.

Currently, when a product expert registers for a Store App account, there is nothing to inform merchant teams that they’ve registered and now require approval. If product experts don’t get quick approval for use of the Store App, they are not able to serve customer chats and generate sales.

Email notifications will let merchant teams know how many product experts are pending approval, and give them a direct link to the Manage Team section of Dashboard in order to grant quick approval.

Goals of this feature:

✅ To speed up product expert onboarding

✅ To get your team live, quicker

✅ Meet shopper demand for maximum opportunity