Activating your integration
It’s easy to switch on the Messenger Integration with Virtual Shopping.
Last updated
It’s easy to switch on the Messenger Integration with Virtual Shopping.
Last updated
Before you begin set up of the Messenger integration please ensure the user with admin permissions for Settings is logged into the Dashboard and ensure you've been approved for the Messenger Integration. To do this simply send an email to help.virtualshopping@klarna.com including your name, role and company requesting access to the Messenger integration.
Once approved, please follow these steps to connect Virtual Shopping to your Messenger account(s):
Before activation, ensure the admin for the Messenger account you want to activate is logged in.
The Account Settings tab of the Dashboard, click on ‘Integrations' at the top of the page
2. Click on the 'Learn More' button next to the module for the Messenger Integration
3. Click on the 'Install' button to get started
If the Admin User for your Messenger account(s) isn't logged in at this stage, they will be prompted to login now.
4. Select which Facebook Page or Pages you would like to give access to Virtual Shopping
5. You will now be asked to give Virtual Shopping permissions to the following Messenger settings so you can set up correctly.
You will need to grant permission for Virtual Shopping to do the following:
Manage and access Page conversations on Messenger
Show a list of the Pages you manage
Manage accounts, settings, and webhooks for a Page
Choose 'Yes' for each setting and then 'Done.' You’ve now given Virtual Shopping permissions to be able to connect to your chosen Messenger account(s).
Please note if you do not accept all 3 permissions, Virtual Shopping might not work properly on your Messenger account.
6. From ‘Connected Pages’, you can confirm which pages you want to connect to Virtual Shopping. Choose 'Finish.' Your installation is complete.
From the Integrations section of your Account Settings you will now see the module shows in 'Active' state.
On the Integrations section of your Dashboard Account Setting, you can click the down arrow and select 'Manage' to see the current Facebook Pages you have connected to Virtual Shopping.
If you no longer want Virtual Shopping to be connected to a Facebook page, you can deselect the Page here and click on 'Save changes.' In the same section, you can click on the 'Add pages' button to connect your Facebook Pages to Virtual Shopping.
If you would like to uninstall Virtual Shopping from your Facebook Page(s), please contact your Klarna Customer Success Manager, who can handle this request.
